August 5, 2022
Quality-service delivery, accountability, and proficiency in managing people’s resources are among the top priority and goal of the provincial government of Davao de Oro headed by Governor Dorothy Montejo-Gonzaga.
In the recently concluded audit report by the certification body auditors or International Organization for Standardization (ISO) evaluators from TUV SUD PSB Philippines Inc., the provincial government maintained its certificate for international standardization after it passed the 1st Surveillance Audit of the ISO 9001:2015 Certification, which indicates that the institution continues its efforts not just to continually improve the efficiency of its systems and processes but also consistently provide the high-quality service delivery that the constituents deserve.
Moreover, the Enterprise Feedback Management System (EFMS) plays a vital role in the Quality Management System (QMS) since it is a management tool for customer satisfaction and continual improvement. The system was formulated by the Provincial Information and Technology Office (PICTO), headed by Joyzel Odi, and was commended by the ISO evaluators for its timely consolidation of external and internal feedback into a single, time-saving platform, increasing access to and simplifying the use of valuable client data across the entire institution.
“EFMS enables authoring of survey forms. Response collection is via paper forms (which are encoded to the system) or URL link or qrcode link (which are scanned by the raters). Department heads or admin officers are notified via email for every below satisfactory feedback. They manage responses by viewing complaints and indicating actions (which are emailed to the rater)”, Odi said.
She also added that “Implementation status of the indicated actions are validated by the Internal Audit Office. The system provides data analytics thru tabulations, charts, and trends. It also identifies issues and sentiments”.
Furthermore, the Provincial Human Resource Mgt. & Development Office (PHRMDO) head Lara Kristy Bermejo expressed her appreciation to all department heads and process owners for their unwavering support in realizing the goals of QMS for the institution despite the challenges brought by the pandemic.
“To the ISO Core Team…thank you all so much! Seeing you all working silently but very diligently is truly heartwarming! I see in each one of you the true desire of making our institution improve consistently,” Bermejo said.
The success of the ISO audit was another milestone under the administration, which is one of the pillars of good governance in the province. Thus, achieving and maintaining theISO certification yields many benefits, such as satisfied clients, management, and employees. (PAO-IPRD, Photos by L. Bermejo & J. Odi)
August 5, 2022
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